FAQ

DO YOU OFFER FREE POSTAGE?

We sure do!  Our Australian customers enjoy free postage within Australia on all items.

We look after our International customers as well, with all orders receiving discounted shipping.

DO YOU SHIP OVERSEAS?

Yes!  We ship via Australia Post Airmail WORLDWIDE!

To find out how much postage costs for a particular item, just select the Postage option, find your Country and the price will be displayed for you.

WILL YOU COMBINE POSTAGE FOR INTERNATIONAL CUSTOMERS?
Yes! Just send me an email with the items you wish to purchase, your country of location, and I will email you back very quickly with a combined postage price.

DO YOU LOOK AFTER RETURNING CUSTOMERS?
Of course! I will provide every return customer with a 5% discount on every subsequent order (before postage).

Shipping Policy

Orders will be posted by Australia Post (with tracking) on the same or next business day after receiving full payment.
All items are in perfect condition when they leave our hands at the post office. Every care is taken to ensure products are delivered in the same condition.  Downunder Designs  cannot be held responsible for damage occurred whilst in transit.

Payment Policy

PayPal, Credit Card, or Direct Bank Deposit are the available forms of payment.
Goods must be paid for in full prior to shipping.

Returns Policy

Our products are all Brand New.

While every effort is taken to show the exact colours of the products, sometimes the lighting can affect the look of the item on a photo compared with the reality.

Returns accepted within: 7 Days
Refund given as: Exchange
Return shipping paid by: Buyer
Returns: Goods will be accepted as returned in the case of: order discrepancies, in which case the customer must notify Aus2u within 7 working days of delivery or where quality of goods is unacceptable.

Goods Warning Statement
All items are in perfect condition when they leave our hands at the post office. Every care is taken to ensure products are delivered in the same condition. Downunder Designs cannot be held responsible for any damage occurred whilst in transit.

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